MobileApp understands your concerns about how your personal information is secured and used. We are committed to protecting this information and using it appropriately to improve our service quality and enhance your experience with our products and services.
This policy was last updated on April 3, 2025. Please review it carefully to understand our practices regarding your personal data.
Article 1: Collection and Use of Personal Information
Personal information refers to data that can identify or contact an individual. You may be asked to provide personal information when contacting us or our agents. MobileApp and its agents may share this information with each other in accordance with this Privacy Policy. We may combine personal information with other information to improve our products, services, content, advertising, and communications. If you have purchased a subscription to MobileApp software, this Privacy Policy should be read alongside the Usage Agreement.
Information We Collect:
- When you create an account, purchase products, download software updates, make inquiries, or participate in surveys, we may collect your name, address, phone number, email, subscription plan details, mobile device information, and additional information you provide.
- When using our support services, you may provide information necessary for support, testing, and quality control. Support calls may be recorded for quality monitoring and are stored securely with periodic destruction according to our retention policies.
- We receive and maintain email communications from customers and prospects for marketing, sales, support, and contractual obligations.
How We Use Your Personal Information:
- To fulfill contractual obligations, provide product information, update software, and support issues
- To notify you about service changes or updates to terms and conditions
- To send marketing communications including event invitations and promotions (you may opt out by contacting support@mobileapp.vn)
- To develop, provide, and improve our products, services, and customer experience
- To send important notices about purchases and policy changes (you cannot opt out of these essential communications)
- For internal purposes such as auditing, data analysis, security, and research
- To administer competitions, promotions, or discount programs you participate in
Article 2: Collection and Use of Non-Personal Information
We collect non-personal information that is not directly linked to any specific individual and may use it for any purpose:
- Information such as occupation, language, area code, device identifier, location, and time zone to better understand customer behavior
- Activity information while using our products to improve services and identify areas of interest
- Aggregated data is considered non-personal information
If non-personal information is combined with personal information, the combined information will be treated as personal information.
Article 3: Consent and Our Relationship with You
By contacting us, registering for information, or providing personal information, you consent to receive communications from us via phone or email. When you register for our services and enter into a contract, we must communicate with you and maintain relevant data to fulfill our contractual obligations and provide ongoing information about MobileApp services.
Article 4: Cancellation of Registration and Withdrawal of Consent
- Non-customers can unsubscribe from communications by clicking the unsubscribe button or contacting support@mobileapp.vn
- Customers with concerns about collected information should contact support@mobileapp.vn
- If you withhold information necessary for contractual reasons, we may be unable to fulfill our obligations, and you may be subject to payments or cancellation fees per your contract terms
Article 5: Cookies and Other Technologies
Our website, services, applications, and advertisements may use cookies and technologies like pixel tags and web beacons to:
- Understand user behavior
- Track website visits
- Measure advertising effectiveness
- Remember your preferences
You can disable cookies in your browser settings, but certain features may not function properly without them.
We collect log information including IP address, browser language, ISP, referring site, operating system, and timing data to analyze trends and improve user experience.
Article 6: Disclosure to Partners
We may share personal information with partners to provide product support, marketing, or improve user experience. When you activate a product, you authorize MobileApp and its partners to exchange information necessary for service provision. Your information will not be shared with third parties for their marketing purposes.
Article 7: Other Disclosures
We may disclose information:
- To comply with laws, legal processes, or government requests
- To enforce our terms and service agreements
- To protect user activity
- In the event of reorganization, merger, or sale
Article 8: Protection Measures
We implement information protection according to ISO 27000, CSA Star, and GDPR standards, including administrative and technical measures to protect against theft, destruction, leakage, misuse, and unauthorized alteration.
Article 9: Retention Period
Personal information is retained for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law or permitted by our policies.
Article 10: Your Rights
You have the right to:
- Request correction of inaccurate data
- Request deletion of data not required for legal or business purposes
- Restrict our use of your data in accordance with legal and contractual obligations
Article 11: Children's Privacy
We do not knowingly collect personal information from individuals under 18 years of age and will delete such information if discovered. Our marketing, sales, and services are not targeted at minors.
Article 12: Third-Party Services
Our websites, products, and services may contain links to third-party services. Information collected by third parties is governed by their own privacy policies, which we encourage you to review.
Article 13: Privacy Commitment
We communicate and train employees on this policy to ensure proper implementation and legal compliance.
Article 14: Payment Policy (EULA)
14.1 Payment Methods
We accept various payment methods including credit/debit cards, digital wallets, and bank transfers. All payment information is processed securely through PCI-DSS compliant payment processors.
14.2 Billing Cycle
- Subscription fees are charged at the beginning of each billing period (monthly, quarterly, or annually) according to your selected plan
- One-time purchases are charged at the time of transaction
14.3 Payment Security
- All payment transactions are encrypted using industry-standard SSL technology
- We do not store complete credit card information on our servers
- Payment processing is handled by trusted third-party payment processors who maintain strict security standards
14.4 Refunds and Cancellations
- Subscription cancellations must be made before the next billing cycle to avoid charges
- Refund eligibility varies by product and service type as described in our Terms of Service
- Refund requests must be submitted within 30 days of purchase for consideration
- We reserve the right to deny refunds for certain products or if abuse of the refund policy is detected
14.5 Failed Payments
- If a payment fails, we will attempt to process it again within 5 business days
- After multiple failed attempts, the subscription may be suspended until payment issues are resolved
- You will be notified via email of any payment failures or account suspension
14.6 Price Changes
- We reserve the right to modify our prices with 30 days' advance notice
- Price changes for existing subscribers will take effect at the next billing cycle
- Special promotional pricing is temporary and will revert to standard rates after the promotional period
14.7 Taxes
- All applicable taxes will be added to the listed prices according to local tax regulations
- Tax rates are determined based on your billing address and local laws
14.8 Disputed Charges
- For any billing disputes, please contact support@mobileapp.vn with your account details and explanation of the issue
- Disputes should be raised within 60 days of the charge
Article 15: Contact Information
If you have questions or concerns about MobileApp's Privacy Policy or your personal data, please contact us at support@mobileapp.vn. We may update this policy as needed or required by law, and will post notices on our website along with the updated policy.